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Our Values

Equality, Diversity & Inclusion

First Choice Healthcare is committed to equality, diversity, and inclusion in everything we do. We provide care without discrimination and expect every member of our team to uphold these values. This is not optional — it is fundamental to who we are.

Protected Characteristics — Equality Act 2010

  • Age — Protection against discrimination based on age, whether young or old
  • Disability — Including physical, mental, sensory, and learning disabilities
  • Gender Reassignment — Protection for anyone proposing to, undergoing, or who has undergone gender reassignment
  • Marriage and Civil Partnership — Protection against discrimination based on marital or civil partnership status
  • Pregnancy and Maternity — Protection during pregnancy and maternity leave
  • Race — Including colour, nationality, ethnic origin, and national origin
  • Religion or Belief — Including any religion, religious belief, or philosophical belief, and lack of belief
  • Sex — Protection against discrimination based on being male or female
  • Sexual Orientation — Protection regardless of sexual orientation

Zero Tolerance

First Choice Healthcare operates a zero-tolerance policy for discrimination, harassment, bullying, or victimisation of any kind — whether directed at colleagues, clients, families, or any other person. Any breach of this policy will be treated as a serious disciplinary matter.

Inclusive Care Practices

Cultural Awareness

You will work with clients and colleagues from a wide range of backgrounds. Take time to understand dietary requirements, religious practices, communication styles, and personal preferences. If you are unsure about something, ask respectfully. Showing genuine interest and respect goes a long way.

Raising Concerns

If you experience or witness any form of discrimination, harassment, or bullying, report it to your manager immediately. If the concern involves your manager, contact a senior manager or HR. You will be supported and protected when raising genuine concerns.

©2026 First Choice Healthcare — Carer Handbook

Made with for our carers