Command Palette

Search for a command to run...

Protecting People

Safeguarding

Every person has the right to be safe. Safeguarding is everyone's responsibility — not just management, not just the office. If you see something, you must act.

What is Safeguarding?

Safeguarding means protecting people from abuse, neglect, and exploitation. The adults we support may be at increased risk due to their health conditions, disabilities, or circumstances. As a carer, you are often the person who sees a client most frequently — you are the front line of safeguarding.

Types of Abuse to Be Aware Of

  • Physical abuse — hitting, slapping, pushing, restraint, rough handling
  • Emotional or psychological abuse — threats, intimidation, isolation, humiliation
  • Sexual abuse — any sexual activity the person has not or cannot consent to
  • Financial abuse — theft, fraud, misuse of money or property, coercion over financial matters
  • Neglect — failure to provide adequate food, warmth, medication, hygiene, or medical care
  • Self-neglect — the person is unable or unwilling to care for their own basic needs
  • Organisational abuse — poor care standards, rigid routines, or inadequate staffing within care provision
  • Domestic abuse — controlling, coercive, or threatening behaviour by someone close to the person

Safeguarding — Do

Safeguarding — Do Not

Recognising the Signs

  • Unexplained injuries, bruises, burns, or marks
  • Changes in behaviour — withdrawal, fear, anxiety, or aggression
  • Poor hygiene, weight loss, or dehydration with no clinical explanation
  • Missing personal belongings or unexplained financial transactions
  • The client seems afraid of a particular person or becomes distressed at certain times
  • Reluctance to be alone with a specific individual
  • Overly controlling behaviour by a family member or other carer

How to Report a Safeguarding Concern

1

If you witness or suspect any form of abuse or neglect, you must act immediately

2

Contact your manager by phone — do not send a text or email for safeguarding concerns

3

If you cannot reach your manager, call the 24/7 support line on 0330 016 4609

4

If there is immediate danger, call 999 first

5

Do not confront the person you suspect of causing harm

6

Record factual information only — what you saw, when, and where — as instructed by your manager

When in Doubt

When in doubt — stop and contact your manager. You will never be penalised for raising a genuine concern. Failing to report a safeguarding concern is a serious matter. If you are wrong, no harm is done. If you are right and you stay silent, someone remains at risk.

Test Your Knowledge

Take a short quiz to check your understanding of this section.

Start Quiz

©2026 First Choice Healthcare — Carer Handbook

Made with for our carers