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Whistleblowing & Grievances
If you witness or suspect abuse, neglect, criminal behaviour, or safety failures, you have a duty and a right to report it. First Choice Healthcare will never penalise you for raising a genuine concern. Whistleblowing protects the people we care for and the integrity of our service.
When to Raise a Concern
- You witness or suspect abuse or neglect of a client
- You become aware of criminal behaviour in the workplace
- You identify a health and safety risk or failure
- You believe someone is covering up wrongdoing
- You see a breach of legal or regulatory obligations
- You feel a client's rights or dignity are being compromised
How to Report
Contact your manager directly by phone — this must be a verbal conversation, not a text or email
Your concern will be treated in strict confidence at all times
A senior manager will handle the matter promptly and thoroughly
You may be asked to provide a written statement to support the investigation
You will be kept informed of the outcome as far as confidentiality allows
Our Promise
You will never be penalised, disciplined, or disadvantaged for raising a genuine concern in good faith. Whistleblowing is not the same as making a complaint about your own employment — it is about protecting others.
External Reporting
- Care Quality Commission (CQC) — the independent regulator of health and social care in England
- Health and Safety Executive (HSE) — for workplace safety concerns
- Protect (independent whistleblowing charity) — Phone: 020 3117 2520, Email: whistle@protect-advice.org.uk
Grievances
A grievance is different from whistleblowing — it relates to your own employment. If you have a grievance, speak to your manager first. If the grievance is about your manager, contact their manager or HR directly. We aim to resolve issues informally wherever possible.